1. Introduction

OnPharma is a digital marketplace that facilitates the sale of pharmaceutical and healthcare products between vendors (pharmacies) and users (patients/customers). OnPharma acts solely as a platform for transactions and does not take responsibility for the products sold or delivered through the platform.

2. Account Creation and User Agreement

By creating an account on OnPharma, you agree to the following:

• You are responsible for maintaining the confidentiality of your account and password.
• You are responsible for all activities that occur under your account.
• You agree to provide accurate and complete information when creating your account.
• You agree to comply with all applicable laws and regulations while using the platform.

3. Role of OnPharma

• OnPharma is a marketplace platform that connects vendors (pharmacies) with customers
• OnPharma is not responsible for the quality, legality, safety, or efficacy of the products listed and sold by vendors
• OnPharma does not endorse or warrant any product sold by the vendors on its platform
• All disputes or issues related to products sold are between the vendor and the customer. OnPharma is not a party to these transactions and will not be held liable

4. Product Responsibility

• The vendor is solely responsible for the quality, safety, and accuracy of the products listed on OnPharma
• OnPharma does not take any credit or responsibility for the products sold on its platform. The vendor is responsible for ensuring that products comply with applicable health and safety regulations
• Customers should carefully read product descriptions, dosage information, and other relevant details provided by the vendor before making a purchase

5. Shipping and Delivery

• Shipping and delivery of products are handled by third-party logistics providers or delivery services
• OnPharma is not responsible for any issues related to shipping, delivery delays, stolen items, or damaged goods
• Any issues related to shipping, delivery, or package integrity must be resolved directly with the third-party delivery provider or the vendor
• OnPharma does not assume responsibility for any items lost, stolen, or damaged during transit

6. Returns, Refunds, and Disputes

• Each vendor has its own return, refund, and dispute policies. Customers are responsible for reviewing and understanding the vendor's policies before making a purchase
• OnPharma does not handle refunds, returns, or exchanges. Customers should contact the vendor directly for any issues regarding returns or refunds
• OnPharma will not be held liable for any disputes between the customer and the vendor regarding product quality or satisfaction

7. Limitation of Liability

• OnPharma shall not be liable for any damages, losses, or injuries resulting from the use of products sold on the platform
• OnPharma does not guarantee that the platform will be uninterrupted, error-free, or free of viruses or other harmful components
• In no event shall OnPharma, its directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the platform

8. Privacy and Data Protection

• By using OnPharma, you consent to the collection and processing of your personal information in accordance with our Privacy Policy
• OnPharma takes reasonable measures to protect your data, but we cannot guarantee absolute security
• Please review our Privacy Policy to understand how we collect, use, and protect your information

9. Intellectual Property

• OnPharma owns all intellectual property rights in its platform, including but not limited to trademarks, logos, designs, and software
• Users are not allowed to reproduce, copy, or distribute any part of the OnPharma platform without prior written permission from OnPharma

10. User Conduct

• Users are expected to use OnPharma in a lawful, respectful, and responsible manner
• Users agree not to engage in any fraudulent, misleading, or abusive conduct on the platform
• Any user found violating these terms may have their account suspended or terminated without notice

11. Modifications to Terms

• OnPharma reserves the right to update, modify, or change these terms at any time. Changes will be posted on the platform and will take effect immediately upon posting
• Continued use of OnPharma after changes to the Terms of Use and Policies constitutes acceptance of the updated terms

12. Governing Law

• These Terms of Use and Policies shall be governed by and construed in accordance with the laws of France
• Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in France

13. Contact Us

If you have any questions about these Terms of Use and Policies, please contact our support team at [email protected].